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WE Softeners Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday 09:00–12:00
- Sunday - Closed
About
We have 60 year's of experience softening water in the West of England. A true family business started in 1965 by John Hodges. John began installing water softeners in farms, then moved on to domestic properties.
Courtney, John’s son, with his wife Lyn, son Paul and daughter Tracy, along with her partner Bart, joined the business as it expanded.
W.E. Softeners, also known as West of England Water Softeners, supply and install a range of water softeners including the popular, non-electric, twin cylinder, block salt, water softener. We also service and repair many makes and models.
We also install drinking water systems and Quooker boiling water taps, and stock accessories.
We’re an authorised dealer for Kinetico and Harvey Water Softeners. All works is carried out by our own, trained W.E. Softener engineers.
We sell quality, competitively priced block, curve and tablet salt for all makes and models for collection from our store. Local delivery can be arranged at extra cost.
What we do
Plumbers
- Water softener installation and maintenance
More Services
- drinking water systems
- quookers
My work
Customer reviews
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5.0
16 reviews
Recommended
Recommended
by 100% of customers
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Excellent service
Customer Service
Quality
Value
WE Softeners were excellent from start to finish. They answered all my questions and the installation on the day was smooth and efficient. I would highly recommend this family-run company.
Customer in Bath and North East Somerset
, work completed
Recommended
Excellent price and a friendly professional service.
Customer Service
Quality
Value
We ordered for a new build so managed to get a good price minus the VAT and this was only after the young lady in the office pointed this out to us. Fitted by Ben on the agreed date and on time. No mess, tidy pipe work and he offered to cut a shelf to fit after it was removed to allow the softener to be installed. All in all it was an easy process for us so thanks to you all.
Customer in Somerset
, work completed
Recommended
Harvey Gemini fitted -great job
Customer Service
Quality
Value
The price was on par with everyone else, guess the costs are almost flat in the market, so picking a good local company felt right. This con in Holt only a couple of miles away for the bill. Good comms, well fitted (good pipework and very neat) and came with months supply of salt. Fitter courteous and clean work area. Buy my salt from them too as again same as can get anywhere else. The salt costs around £18 a month but we are a water heavy house of four with washing machine and showers almost always running.
Customer in Wiltshire
, work completed
Recommended
Excellent service from a friendly family firm.
Customer Service
Quality
Value
Great product installed by Ben in a friendly professional manner. Both fitter Ben and the office staff exceeded our expectations. Recommend by our gas engineer and happy to highly recommend.
Customer in Wiltshire
, work completed
Recommended
Highly recommend
Customer Service
Quality
Value
Ben removed our old water softener and installed a new one. He was very professional, polite and he fully explained everything. Highly recommend :)
Customer in Wiltshire
, work completed
Recommended
Excellent work with new softener fitted
Customer Service
Quality
Value
This company was recommended to me over 20 years ago. So I bought a softener then. I was so impressed then that I had no hesitation in returning to them to replace the softener. They were polite and thoroughly professional. Creative in overcoming any issues. I have no hesitation in continuing to recommend this company
Customer in Bath and North East Somerset
, work completed
Recommended
Efficient, friendly family firm
Customer Service
Quality
Value
We were introduced to WE softeners by friend's over 19yrs ago because we live in a hard water area. We had our first softener fitted and this lasted until late October 2025. We could hear water running and suspected it was coming from the softener. Ben came out to inspect our old softener and after a thorough inspection declared it was at the end of its life and we would need a new one. We organised a time and date with the efficient ladies in the office and a week later Ben arrived to do the fitting. No fuss, no mess everything sorted and explained very pleased with the service and our new softener.
Customer in Wiltshire
, work completed
Recommended
RECOMMENDED
Customer Service
Quality
Value
My 30 year water softener had packed up so I went to WE Softeners showroom to see about a replacement. I was very well looked after and everything was explained very clearly so I placed the order with confidence. On the day Ben did the fitting. He had a very tight space to work within but achieved a very neat and workable solution. Everything was left clean and tidy, and Ben took me through how it all worked. Thoroughly recommended.
Customer in Wiltshire
, work completed
Recommended
Came recommended and would also now recommend
Customer Service
Quality
Value
A professional and impartial review of our requirements to investigate the need for and the benefits of water softener together with the installation options was followed by an equally reassuring installation that was completed to time and budget. It was a pleasure to deal with an experienced family form that are thoroughly professional.
Customer in Wiltshire
, work completed
Recommended
Water softener installation
Customer Service
Quality
Value
Our installer Paul arrive on time , removed old machine ,and installed new softener ,very efficient and knowledgeable, explained the workings ,which was very useful to us ,we are very pleased with the professional installation ,all left very tidy ,a very pleasant visit Regards
Customer in Somerset
, work completed
Recommended
Great Company
Customer Service
Quality
Value
WE Softeners Limited installed a water softener yesterday and I cannot recommend this company highly enough. Initially Bart came and thoroughly explained the installation, explained all the options and was able to incorporate all our requirements. Ben then fitted it and was so helpful, quick and again explained everything fully. It is a friendly efficient family business and it has been a pleasure to deal with them.
Customer in Wiltshire
, work completed
Recommended
Great service as usual
Customer Service
Quality
Value
WE Softeners installed a softener for us in our old property and were always there to help throughout its lifetime, so it was a no brainier to get them to provide a softener when we moved. Helpful and quick service with friendly staff gives the local, family business feeling unlike other large companies. Thank you once again for your services.
Customer in Wiltshire
, work completed
Recommended
Great service from WE Softeners
Customer Service
Quality
Value
We have just had a water softener supplied and installed by WE Softeners and service was excellent from beginning to end. As part of the initial site visit we were provided with all the information we needed on the options available and then the installation was quick and the installer very friendly and efficient. Can't fault them and no hesitation in recommending!
Customer in Wiltshire
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
We already had a water softener that had been installed by WE Softeners when we moved into our house. WE Softeners came up on the list of approved installers when we started looking to have a Quooker tap installed. They initially came out to survey where we wanted the Quooker installed and were very thorough when explaining the options. Due to space limitations, they thought they may have to move things around to fit the boiling water tank and the Cube in the right place. When the engineer came out to install the Quooker system, he managed to get everything installed without moving anything else which meant we gained a whole cupboard. The installation was completed in a few hours and we were given a "tour" of the system. All in all, we were really happy with the service that WE Softeners gave us. Great communication, everything was done cleanly, and there was no drama when they had to think on their feet to give us the best solution. Shortly after the installation, we received a call to make sure we were happy with everything. I'd definitely be happy to recommend WE Softeners.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
I had a water softener fitted and we have this serviced/changed every 6 months We were very happy with the work. We have used WE Softeners for years, the price is competitive too.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Great experience! The engineer was super helpful and explained everything clearly. We are very happy with the product. We now have soft water. Everyone was really pleasant to deal with and went the extra mile for us.
Which? Trusted Traders Consumer
, work completed
Recommended